Privacy Policy

1. Introduction

Sejahtera Legal ("we", "us", "our") is committed to protecting the personal information of everyone who contacts us or uses our services. This policy explains what data we collect, how we use it, and the choices you have. It applies to all personal information we hold about clients, prospective clients, and visitors to our website at https://sejahtern.live.

We operate under the Personal Data Protection Act 2010 (PDPA) of Malaysia. If you have questions, please contact us at [email protected].

2. Data We Collect

We may collect the following types of personal data:

• Identity data: full name, identification number (where required for legal proceedings)
• Contact data: email address, phone number, mailing address
• Matter data: information about your legal matter shared during consultations
• Technical data: IP address, browser type, pages visited (collected via cookies)
• Communications: records of correspondence by email, phone, or in person

We collect information directly from you (via our contact form, telephone, or in-person meeting), and indirectly via standard web analytics tools.

3. How We Use Your Data

We use personal data for the following purposes:

• Providing legal services and managing your matter
• Communicating about your enquiry or ongoing matter
• Complying with our legal and professional obligations under Malaysian law
• Improving our website and services using aggregated, anonymised data
• Responding to your questions and feedback

We do not use your personal data for unsolicited marketing. We will ask for your permission separately if we wish to send you any informational materials.

4. Legal Basis for Processing

Under the PDPA 2010, we process your personal data on the following bases:

• Consent: for data collected via our contact form and for any marketing communications
• Contract: where processing is necessary to provide the legal services you have engaged us for
• Legal obligation: where we are required to retain or disclose information under Malaysian law

5. Data Sharing

We do not sell or share your personal data with third parties for commercial purposes. We may share data in the following limited circumstances:

• With courts, opposing counsel, or government bodies as required for your legal matter
• With professional service providers (e.g. IT support) under strict data confidentiality agreements
• Where required by law or a lawful order from a Malaysian authority

6. Data Retention

We retain client matter files for a minimum of seven years following the conclusion of a matter, in accordance with the Legal Profession Act 1976 and professional obligations. Website enquiries not converted to a matter are retained for up to 12 months. You may request deletion of enquiry data prior to that period where no legal obligation requires retention.

7. Data Protection Measures

We take reasonable technical and organisational steps to protect personal data, including encrypted email communications, secure file storage, access controls restricted to authorised staff, and regular review of our data handling practices. In the event of a data breach affecting your information, we will notify you in a timely manner and take steps to contain the breach.

8. Cookies

Our website uses cookies to improve your browsing experience. Essential cookies are required for the website to function. Optional cookies for analytics and preferences may be accepted or declined. Please see our Cookie Policy for full details.

9. Your Rights

Under the PDPA 2010, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Withdraw consent where processing is based on consent
• Object to certain types of processing
• Request deletion of data where no legal obligation requires retention

To exercise any of these rights, please write to [email protected]. We will respond within 21 days.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites. We recommend you review their privacy policies independently.

11. Children

Our services and website are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18 without appropriate parental or guardian consent.

12. Changes to This Policy

We may update this policy from time to time. The current version will always be available on our website. Material changes will be communicated by posting a notice on our website. Continued use of our services following an update constitutes acceptance of the revised policy.

13. Contact

For privacy-related enquiries or to exercise your rights: